Terms & Conditions

Last Updated : December, 2023

General Terms

You need to read and agree to these before you can complete any order under us.

ACCEPTANCE OF TERMS

We make this website including all information, documents, communications, files, text, graphics, software, products and services available through the site ("Materials") and all services operated by Us and third parties through the site ("Services"), available for your use subject to the terms and conditions set forth in this document and any changes to this document that We may publish from time to time ("Terms of Use").

By accessing or using this Site in any way you agree to and are bound by the Terms of Use. Likewise, when you place an order with us , you, (or the "Buyer") are entering into a contract with us, (the Seller). Entering into this contract indicates your full acceptance of these terms and conditions.

We reserve the right to change the Terms of Use and other guidelines or rules posted on the Site from time to time at Our sole discretion. Your continued use of the Site, or any Materials or Services accessible through it, after such notice has been posted constitutes your acceptance of the changes. Your use of the Site will be subject to the most current version of the Terms of Use, rules and guidelines posted on the Site at the time of such use. You should periodically check these Terms of Use to view the then current terms. If you breach any of the Terms of Use, your authorization to use this Site automatically terminates.

SERVICES

Each product and price on this website is considered an offer to purchase a service. The service offered by us includes sourcing and supplying a code and detailed instructions to unlock a cellular device. This service begins after payment is received from you.

SMS Communication & Opt-In Disclosure

Opt-In Consent
By providing your phone number and opting in on our website Weunlock.org. you agree to receive SMS messages from thebackendsolutions related to:

  • Order updates
  • Service notifications
  • Customer support assistance
  • Promotional offers (only if consented)
  • Message Frequency
  • Message frequency varies based on service requirements and promotions. Typically, you may receive up to 2 messages per week unless otherwise specified.

Message & Data Rates
Standard message and data rates may apply as per your mobile carrier’s terms and conditions.

Opt-Out Instructions
You can opt out at any time by texting "STOP" to the message received.
After opting out, you will no longer receive SMS messages from thebackendsolutions, except for essential service-related communications if applicable.

Help & Support
For assistance, text "HELP" or contact us at support@weunlock.org.

BUYER RESPONSIBILITIES

While unlocking cellular phones is illegal in some countries, it is your responsibility to verify the laws of your country before placing an order with Us. All cellular devices do not work on all networks. Therefore, you are responsible for checking the compatibility of the cellular device with the network that they intend to use. Alterations to a cellular device may cause damage or invalidate a manufacturer's warranty. You are responsible for checking the device's warranty. We are not liable for damage caused to your cellular device or for denial of warranty caused by using our Services. The Services offered on this website are intended for use by the owner of the cellular device that is indicated by the IMEI (International Mobile Equipment Identity) number at the time the order is placed. Cellular devices that have been reported lost or stolen are considered "Barred" or "Blacklisted" and are not usable even after unlocking it. It is the Buyer's responsibility to ensure that they are the legal owner of the device. We are not liable for service that does not work properly on cellular devices that are reported lost or stolen and we reserve the right to refuse service to any Buyer if suspicious activity is suspected.

GUARANTEES

We do not guarantee that every device will be successfully unlocked. Incase if provided service not work with your cellular device, we will issue a full refund provided the following conditions are met:

All information provided by the Buyer at the time of ordering is 100% accurate.

The Buyer has followed the unlocking instructions exactly as stated

The Buyer informed the issue within 24 hours after completion of the order

The target cellular device has not been unlocked previously.

The target cellular device has not been altered, changed or tampered with in any way.

The IMEI number of the target cellular device has never been altered, changed or tampered

with in any way.

An unlocking procedure using a code has never been attempted on the target cellular device.

We guarantee that your cellular device will not be damaged during the unlocking process providing the instructions are followed exactly. Due to the variety of cellular devices and GSM frequencies, we cannot guarantee that our service will allow your cellular device to work on a specific network. We guarantee that we will work diligently to solve any problems that arise during the processing of your order and when using our unlock services. 

CONDITIONS OF REFUNDS AND CREDITS

If the service provided to you fails to unlock the cellular device, we will contact you to confirm that the information entered when the order was placed was accurate. Especially important is the IMEI number of the device. If the IMEI number was incorrectly entered when the order was placed, in some cases . In all cases, correcting an order can only occur once. If the information entered at the time the order was placed is correct, we reserve the right to require additional evidence to verify the claim that the unlock procedure did not unlock your device. You may be required by us to provide us with a video recording showing the device in question, along with the IMEI number on the sticker of the device and the IMEI number displayed on the devices screen. Additionally, the video must show you inserting an alternate SIM card in the device and the screen that appears with the alternate SIM card. Due to the nature of our product, these extreme measures are the only way that we can verify the validity of your claim. To check on the progress of your order, contact us with the order ID number that you received when you placed the order OR login to your account. If we issue a code for a device that is barred or blacklisted (reported lost or stolen), no refund will be given. You are fully responsible to make sure that the target cellular device and network are compatible with and supported by our service. In certain circumstances, we will offer a credit in lieu of a refund if service is ordered and paid for, and you then realize that your device or network is not supported. No refund will be issued for duplicated orders. If an order remains unfulfilled after a period of 28 days from the day the payment was made, you may request for canelation and a refund. 

PERSONAL INFORMATION AND PRIVACY

You understand and agree that we may disclose information about you if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or our safety or others. Please refer to our Privacy Policy for more information about the manner in which we protect and use your information.

LIMITATION OF LIABILITY

WeUnlock.org, its subsidiaries, affiliates, officers, directors, employees, agents, or partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, device functionality, or business interruption, arising from or related to:

  1. Service Performance & Results

    • The inability to unlock a device due to carrier restrictions, incorrect information provided by the user, or any other factor beyond our control.
    • Any limitations or restrictions imposed by network providers, manufacturers, or third parties after unlocking.
    • The re-locking of a device by a carrier or manufacturer after an unlock is completed.

  2. Device & Warranty Disclaimer

    • Any damage, malfunction, or operational issues arising from the unlocking process, even if instructions are followed correctly.
    • The voiding of manufacturer or carrier warranties due to the unlocking procedure.
    • The loss of software, applications, or personal data stored on the device.

  3. Order Processing & Delays

    • Delays, interruptions, or failures caused by third-party service providers, technical issues, or unforeseen circumstances.
    • Orders that become "stuck" or delayed beyond estimated processing times.

  4. Legal & Regulatory Compliance

    • Any legal consequences faced by the user for unlocking a device in violation of local laws or carrier terms of service.
    • The use of our services on devices that are blacklisted, barred, stolen, or fraudulently obtained.

  5. Website & Security Risks

    • Unauthorized access to or alterations of your data or transmissions.
    • The security, accuracy, or availability of information on our website.

By using our services, you acknowledge and agree that you assume full responsibility for any risks associated with unlocking your device

INDEMNITY AND LIABILITY

You agree to indemnify and hold us , and its subsidiaries, affiliates, officers, directors, agents, partners and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, post to, or transmit through the Site, your use of the Site, your connection to the Site, your violation of these Terms of Use or your violation of any rights of another person or entity.

GOVERNING LAW AND JURISDICTION

By accessing this Site, you agree that all matters relating to your access to, or use of, this Site shall be governed by the respective laws, without regard to the conflicts of laws principles thereof.

GENERAL

The Terms of Use and the other rules, guidelines, licenses and disclaimers posted on the Site constitute the entire agreement between us  and you with respect to your use of the Site. If for any reason a court of competent jurisdiction finds any provision of these Terms of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect. Any failure by us  to enforce or exercise any provision of these Terms of Use or related right shall not constitute a waiver of that right or provision.
 

Terms and Conditions for Using Services

 

1. General By accessing and using our services, you agree to abide by the following terms and conditions. If you do not agree, please refrain from using our services.

2. Service Provision

  • We provide unlocking services for mobile devices and related services.
  • We do not guarantee that every device will be successfully unlocked.
  • The estimated time for order completion is based on general experience, but delays may occur due to third-party providers, technical issues, or unforeseen circumstances.

3. Order Responsibility

  • Once an order is placed, it cannot be canceled or modified.
  • We do not take responsibility for orders that are stuck, delayed, or unable to be completed due to carrier restrictions or other external factors beyond our control.
  • There is no refund for wrong orders. It is the user's responsibility to ensure they provide accurate details when placing an order.

4. User Responsibilities

  • Users must ensure that they provide accurate device details when placing an order.
  • If incorrect information is provided, no refunds or replacements will be issued.
  • If a user wants to cancel any order, they must create a support ticket.

5. Account and Credits

  • Users may maintain an account with available credits for future use.
  • Available credits in an account can only be refunded upon a formal request via email to info@weunlock.org or by generating a refund ticket.
  • Misuse of accounts or fraudulent activities will result in account termination without prior notice.

Refund Policy

1. No Refunds for In-Process or Stuck Orders

  • Once an order is in process, no refunds will be provided, regardless of delays or status.
  • If an order becomes stuck due to carrier restrictions, technical issues, or third-party failures, we are not liable, and no refunds will be issued.

2. Refunds for Available Credits

  • Refunds for unused credits in an account are only processed when a formal request is made via email to info@weunlock.org or if a refund ticket is generated.
  • Refund requests made through other means will not be considered.

3. No Chargebacks or Disputes

  • Users agree not to initiate chargebacks or payment disputes for completed or in-process orders.
  • WeUnlock.org reserves the right to provide all necessary order documentation and user agreement to payment providers, legal authorities, and collection agencies to contest fraudulent chargebacks.

4. Refund Eligibility

  • Refunds are only provided when explicitly stated in a service description or under special circumstances solely determined by us.
  • Refunds, if applicable, may take up to 7-14 business days to process.
  • There is no refund for wrong orders. Users must ensure they input the correct details when placing an order.

5. Policy Changes

  • We reserve the right to modify our terms and policies at any time without prior notice. Continued use of our services implies acceptance of any updates.

By using our website and services, you acknowledge that you have read, understood, and agreed to our Terms and Conditions and Refund Policy.